Terms of Service

0. Definitions

In this document, the following terms have the meanings set out below:

• "SIGNATELL" or "we": the unified communications platform operated by PEOPLE E COMMERCE LLC, a limited liability company organized in the State of Florida, United States, with a business address at 3815 Arcade Trail, Suite 308, Lutz, Florida 33548.
• "Customer": the individual or legal entity that contracts the Service and under whose account an Organization is created on the platform.
• "Organization": the isolated workspace that SIGNATELL assigns to each Customer. Data belonging to one Organization is not accessible from another.
• "User": each person authorized by the Customer to access the Service within its Organization.
• "Connected Channel": any communication account, line, or service that the Customer expressly authorizes to connect to SIGNATELL. This includes, among others, voice telephone lines, SMS, WhatsApp Business accounts, Instagram professional accounts, Facebook Pages and their messages, email, and forms or channels published on the web.
• "Provider": the third party that operates the underlying communication service for a Connected Channel, such as Meta Platforms, Inc. or a telecommunications carrier.
• "Recipient": the person who communicates with the Customer through a Connected Channel.
• "Customer Data": all information that the Customer or its Users enter, upload, or generate in the Service, including conversations, calls, messages, and documents received or sent through Connected Channels.

1. Acceptance of the Terms

By accessing or using SIGNATELL, the Customer agrees to be bound by these Terms of Service. If the Customer does not agree with them, the Customer must not use the Service. If the person accepting these Terms does so on behalf of a company or organization, that person represents and warrants that they are authorized to bind that entity.

These Terms are supplemented by the Privacy Policy and the Data Deletion Instructions, both available on the SIGNATELL public website. Where a signed commercial agreement exists between the parties, that agreement shall prevail over these Terms as to the matters it expressly governs.

2. Description of the Service

SIGNATELL is a software-as-a-service (SaaS) platform that allows a business to centralize communication with its clients in a single place. The Service is designed as a multichannel platform: the Customer may connect different communication channels that it owns — telephony and SMS, messaging and social networks, email, and web channels — and manage all of those conversations from a unified inbox, associating them with the corresponding client identity within its Organization.

SIGNATELL does not own or operate any communication account or line in its own name. Each Customer connects its own channels and retains ownership and control of them at all times.

The Service is provided as it stands at any given time and evolves continuously. The availability of a particular channel also depends on third-party Providers and their approval processes, so SIGNATELL does not warrant that any given feature or channel will be permanently available.

SIGNATELL is currently in a build phase and does not charge fees for use of the Service. These Terms do not govern pricing, plans, or billing. If commercial terms are introduced in the future, they will be communicated with reasonable advance notice and incorporated through a specific commercial agreement or an updated version of these Terms.

3. Eligibility and authorized accounts

The Service is intended exclusively for businesses and professionals, and its use requires the Customer to be of legal age in its jurisdiction. SIGNATELL does not offer self-service registration: accounts are created through an activation process managed by SIGNATELL at the Customer’s request.

The Customer is responsible for designating its Users, for maintaining the confidentiality of access credentials, and for all activity carried out under its Organization, whether or not authorized by the Customer. The Customer must notify SIGNATELL without undue delay of any unauthorized use it becomes aware of.

SIGNATELL may request reasonable documentation at any time to verify the Customer’s identity and its ownership of the channels it intends to connect. Failure to respond to a verification request may result in suspension of access.

4. Permitted and prohibited use

The Customer may use the Service to manage legitimate communications of its own business with its clients and contacts. The following is expressly prohibited:

• Sending communications without the Recipient’s prior consent, as well as unsolicited bulk calls or messaging.
• Using the Service for unlawful, fraudulent, deceptive, defamatory, obscene, or harassing activities, or activities that infringe third-party rights.
• Impersonating another person, business, or brand, or misrepresenting the origin of a communication.
• Connecting channels that the Customer does not own or for which it has no express authorization.
• Attempting to access another Organization’s data, circumventing security measures, or reverse engineering, decompiling, or automatically extracting the Service.
• Reselling, sublicensing, or making the Service available to third parties outside the Customer’s Organization without SIGNATELL’s written authorization.
• Interfering with the normal operation of the Service or placing a disproportionate load on its infrastructure.

The Customer shall use the Service in compliance with applicable law, including rules on data protection, telecommunications, recording of communications, and commercial communications.

5. Connecting channels

Connecting a channel is always a voluntary act of the Customer. The Customer initiates the connection, reviews the scope of the access requested, and grants it expressly through the authorization process of the relevant Provider. The Customer may revoke that authorization at any time, without needing to give a reason.

5.1 Meta channels

SIGNATELL allows businesses to connect authorized Meta channels, including WhatsApp Business accounts, Instagram professional accounts, and Facebook Pages, subject to Meta approval and service availability. The connection is always made through Meta’s official authorization flow, and the Customer may revoke it from its Meta settings or from SIGNATELL.

5.2 Telephony, SMS, and other channels

The Customer may connect voice and SMS lines, email, and web channels that it owns, through the Providers supported by SIGNATELL at any given time. The terms of the relevant Provider apply in addition to these Terms.

5.3 Effect of revocation

Revoking an authorization ends SIGNATELL’s ability to receive or send communications through that channel, but does not by itself delete the history already stored, which belongs to the Customer. Deletion of that information is governed by Section 11.

6. Customer responsibility for its accounts and channels

The Customer is and remains the sole owner of, and responsible for, the accounts, lines, and channels it connects to the Service. In particular, the Customer is responsible for:

• Keeping its accounts and lines in compliance with Meta’s policies and those of any other Provider.
• The content of all communications sent from its channels through SIGNATELL.
• Obtaining and retaining Recipients’ consent in accordance with Section 8.
• The consequences of any restriction, suspension, or closure imposed by a Provider on its accounts or lines.

SIGNATELL acts solely as a technical tool that displays and transmits those communications on the Customer’s behalf, and does not monitor or pre-approve their content.

7. Permissions and scope of authorized access

SIGNATELL requests only the permissions necessary to provide the Service. Those permissions are used exclusively to:

• Receive and display on the platform the communications from the channels the Customer has connected.
• Send the replies and communications that the Customer or its Users choose to send.
• Associate each communication with the corresponding contact within the Customer’s Organization.

SIGNATELL does not use data obtained through these permissions for advertising, profiling, sale or transfer to third parties, or for any purpose unrelated to providing the Service to the Customer that authorized the connection.

The communications and data of each Organization are isolated from those of all others. No Customer can access another Customer’s information.

8. Communications, consent, and automation

The Customer acknowledges that communications sent through the Service are directed to people who must have given their prior consent. Accordingly, the Customer undertakes to:

• Obtain the Recipient’s consent before the first communication, making clear what type of messages or calls they will receive.
• Keep a record of that consent and be able to evidence it upon request.
• Clearly identify itself as the sender at the start of each conversation.
• Provide a simple opt-out mechanism and immediately honor any request to stop receiving communications.
• Respect contact frequency and not use the channel for campaigns other than those for which consent was obtained.
• Where call recording features are used, inform participants and obtain the consent required by applicable law.

Where the Customer uses automated replies, voice menus, or other automated mechanisms available in the Service, the Customer remains responsible for their content and for ensuring that their use complies with Providers’ policies and applicable law.

9. Intellectual property

SIGNATELL, its software, interfaces, design, documentation, trademarks, and any element forming part of it are the property of PEOPLE E COMMERCE LLC. These Terms grant the Customer a limited, non-exclusive, non-transferable, revocable right of use for the duration of its relationship with SIGNATELL, and transfer no other ownership.

Customer Data is and remains the property of the Customer. SIGNATELL processes it solely to provide the Service in accordance with these Terms and the Privacy Policy.

If the Customer submits suggestions or feedback about the Service, SIGNATELL may freely use them to improve the product, without creating any obligation of compensation or confidentiality.

10. Privacy and data processing

The processing of personal data is governed by the SIGNATELL Privacy Policy, which forms an integral part of these Terms.

SIGNATELL acts in a dual capacity, which the Customer expressly acknowledges:

• With respect to the data of the Customer itself and its Users (account and administration data), SIGNATELL acts as a data controller.
• With respect to the data of the Customer’s end clients and contacts processed through the Service, SIGNATELL acts as a data processor and acts solely on the Customer’s instructions, the Customer being the controller of that information.

This distinction is the legal expression of the isolation between Organizations: end-client data belongs to the business that received it, not to SIGNATELL.

11. Data deletion

The procedure for requesting data deletion, the available channels, and the applicable timeframes are described in the Data Deletion Instructions published on the SIGNATELL public website.

Where a request comes from an end client of a SIGNATELL Customer, SIGNATELL cannot decide unilaterally about that data: it will forward the request to the responsible organization and provide the corresponding technical assistance.

SIGNATELL may retain the minimum information necessary to evidence compliance with the request itself, as well as information whose retention is required by applicable law.

12. Availability, changes, and suspension of the Service

SIGNATELL works to keep the Service available but does not warrant uninterrupted or error-free operation. The Service may be affected by maintenance, technical incidents, or the unavailability of external Providers.

SIGNATELL may modify, expand, or discontinue features and channels, and will endeavor to give reasonable advance notice where the change is material.

SIGNATELL may suspend access in whole or in part, with or without prior notice depending on urgency, where there is a breach of these Terms, a risk to the security of the platform or of third parties, a legal requirement, or an instruction from a Provider.

13. Disclaimer of warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, SIGNATELL disclaims all warranties, express or implied, including those of merchantability, fitness for a particular purpose, freedom from error, and non-infringement.

SIGNATELL does not warrant any specific commercial results, the delivery of any particular communication, or the continuity of the third-party services on which the Service depends.

14. Limitation of liability

To the maximum extent permitted by applicable law, SIGNATELL shall not be liable for indirect, incidental, special, punitive, or consequential damages, nor for lost profits, loss of business opportunities, loss of data, or business interruption, even if advised of their possibility.

SIGNATELL’s total aggregate liability arising out of these Terms shall not exceed, in the aggregate, the amount actually paid by the Customer to SIGNATELL during the twelve (12) months preceding the event giving rise to the claim or, if that amount is lower, one hundred United States dollars (USD 100).

15. Indemnification

The Customer shall indemnify and hold harmless SIGNATELL, PEOPLE E COMMERCE LLC, and their managers, employees, and contractors against any claim, damage, loss, or reasonable expense (including attorneys’ fees) arising from: the content of communications sent from its channels, the absence of Recipients’ consent, use of the Service in breach of these Terms or of the law, or infringement of third-party rights through Customer Data.

16. Compliance with Meta and third-party policies

The Service integrates with third-party platforms and carriers. By connecting a Meta channel, the Customer agrees to comply with the applicable Meta Platform Terms and Meta Developer Policies, in addition to these Terms. By connecting telephony, SMS, or other services, the Customer likewise accepts the terms of the relevant Provider.

SIGNATELL is not affiliated with, sponsored by, or endorsed by Meta Platforms, Inc. The WhatsApp, Instagram, and Facebook trademarks belong to their respective owners and are mentioned for identification purposes only.

SIGNATELL is not responsible for the availability, changes, or decisions of external Providers, including any restrictions they may impose on the Customer’s accounts or lines.

17. Termination of the account and access

The Customer may request termination of its account at any time through the contact channel indicated in Section 21.

SIGNATELL may terminate the relationship or cancel access in the event of a breach of these Terms, misuse of the Service, a legal requirement, or discontinuation of the Service, and will endeavor to give reasonable advance notice where circumstances allow.

Following termination, the Customer may request an export of its Customer Data within a reasonable period. After that period, the information may be deleted in accordance with the Data Deletion Instructions. Provisions that by their nature should survive termination shall survive, including those on intellectual property, disclaimer of warranties, limitation of liability, and indemnification.

18. Governing law and jurisdiction

These Terms are governed by the laws of the State of Florida, United States of America, excluding its conflict-of-law rules.

The parties submit to the exclusive jurisdiction of the competent state and federal courts of the State of Florida for any dispute arising out of these Terms, without prejudice to either party’s right to seek injunctive relief before any court of competent jurisdiction.

19. Changes to these Terms

SIGNATELL may modify these Terms to reflect changes in the Service, in applicable law, or in the requirements of its Providers. The version in force will always be published on the public website, showing its version number and effective date.

Where a change is material, SIGNATELL will communicate it with reasonable advance notice by email or through a notice on the platform. Continued use of the Service after the new version takes effect constitutes acceptance of it.

20. General provisions

If any provision of these Terms is held invalid or unenforceable, the remainder shall remain in full force and that provision shall be construed as closely as possible to the original intent.

SIGNATELL’s failure to exercise a right does not constitute a waiver of it. The Customer may not assign these Terms without SIGNATELL’s written consent; SIGNATELL may assign them in the context of a corporate reorganization or transfer of business.

These Terms, together with the Privacy Policy and the Data Deletion Instructions, constitute the entire agreement between the parties in relation to the Service. No agency, partnership, joint venture, or employment relationship is created between the parties.

21. Contact information and notices

Communications relating to these Terms should be addressed to:

• Legal inquiries: legal@signatell.com
• Privacy and data deletion inquiries: privacy@signatell.com
• General inquiries: contact@signatell.com
• Postal address: PEOPLE E COMMERCE LLC, 3815 Arcade Trail, Suite 308, Lutz, Florida 33548, United States.

Notices shall be deemed given when sent to the email address associated with the Customer’s account or to the addresses indicated above.